Guides
Practical explainers for insurers, agents and policyholders in Zambia.
- How life insurance works in ZambiaHow life insurance works in Zambia: who sells it, how premiums, sum assured and beneficiaries fit together, what happens at claim time, and who regulates it.
- Types of life insurance in ZambiaTerm life, whole life, endowment, unit-linked, annuities, funeral cover, group life and credit life explained: what each does and who it suits in Zambia.
- How insurance claims work in ZambiaHow to claim on a life policy in Zambia: death, disability, maturity and funeral claims, the documents insurers ask for, the review process and escalation.
- Mobile Money and insurance in ZambiaHow Mobile Money is used to buy insurance, pay premiums and receive claims in Zambia, how insurers integrate MTN, Airtel and Zamtel, and what to watch for.
- USSD insurance services in ZambiaHow USSD lets Zambians buy cover, check policies, pay premiums and report claims from any phone, how short codes are obtained, and how insurers run USSD menus.
- Insurance premium collection in ZambiaThe premium collection channels Zambian insurers use, from Mobile Money and debit orders to payroll and agents, and how reconciliation and reminders cut lapses.
See Ontech LifeI ERP for your company
Book a demo with Ontech Solutions in Lusaka and see policy administration, claims, Mobile Money collection and PIA reporting working together in one platform.