Insurance Act 2021 (Act No. 38 of 2021) Compliant

Built for Zambian
Long-Term Insurers

End-to-end life insurance administration with PIA regulatory returns, IFRS-17 compliance, actuarial valuations, beneficiary protection tracking, and mobile money premium collection. From underwriting to maturity payout -- one platform, fully compliant.

Term Life | Whole Life | Endowment | Annuity & Pension | Group Life | Funeral Cover | Unit-Linked
Regulatory Compliance

Insurance Act 2021 -- Built Into Every Workflow

Every feature in this platform has been designed around the specific requirements of the Insurance Act No. 38 of 2021 and PIA directives. Compliance is not an add-on -- it is the architecture.

S.48

Actuary-Approved Premium Rates

Track and lodge actuary-certified premium rates with the Registrar. Automated version control ensures every rate change is auditable and compliant with Section 48 requirements.

S.32

Beneficiary Due Diligence (AML)

Automated customer due diligence on policyholders and beneficiaries per Section 32. PEP screening, sanctions checks, and KYC verification at onboarding and at every beneficiary change.

S.33-36

Spouse & Child Beneficiary Protection

Full tracking of beneficiary designations per Sections 33-36. Spouse and minor child protections enforced at policy issuance and claim settlement. Irrevocable beneficiary flags and consent workflows built in.

S.46

30-Day Free-Look Cancellation

Automated 30-day free-look period tracking from policy delivery. System flags approaching deadlines, manages cancellation requests, and calculates premium refunds per Section 46.

S.44

2-Year Contestability Tracking

Every policy tracks its contestability window per Section 44. Claims filed within two years are automatically flagged for enhanced investigation. Post-contestability policies are clearly marked as incontestable.

Part VI

Solvency & Statutory Reserves

Solvency margin calculations, statutory fund management (S.63), actuarial investigation support, and reserve adequacy reporting as required by Part VI of the Insurance Act.

S.9

Composite Restriction Compliance

Platform enforces the Section 9 prohibition on composite insurance. Product configuration restricts your company to long-term classes only, preventing accidental regulatory breach.

S.72

Bonus & Surplus Distribution

Manage bonus declarations and surplus distribution for participating policies per Section 72. Track reversionary bonuses, terminal bonuses, and policyholder entitlements with full audit trails.

S.78

Mandatory Reinsurance Cessions

Treaty and facultative reinsurance management with mandatory cession tracking per Section 78. Automated bordereaux generation, claim recovery workflows, and reinsurer settlement reporting.

PIA Returns

Quarterly and annual returns to the Pensions & Insurance Authority, auto-generated

ZRA 3% Premium Levy

Automated Insurance Premium Levy calculation and Zambia Revenue Authority reporting

IAZ Statistical Returns

Insurers Association of Zambia industry data submissions, pre-formatted

IFRS-17 Compliant

Insurance contract accounting under IFRS-17 with CSM, RA, and BEL calculations

Product Lines

Complete Life Insurance Product Administration

Configure, price, and manage every long-term product class your company writes. From simple term life to complex unit-linked products, with full actuarial and regulatory support.

Term Life & Whole Life

Core protection products with mortality table integration

  • Level, decreasing, and increasing term configurations
  • Whole life with cash value and policy loan tracking
  • Surrender value calculation engine
  • Rider management (critical illness, disability, waiver)

Endowment & Money-Back

Savings-linked products with maturity benefit management

  • Maturity date tracking and benefit calculation
  • Periodic money-back payout scheduling
  • Bonus declaration and allocation (S.72)
  • Guaranteed and non-guaranteed benefit projections

Unit-Linked & Annuity/Pension

Investment-linked and retirement products

  • Fund allocation and unit pricing
  • Annuity payout scheduling (life, period certain, joint)
  • Pension fund administration
  • NAV calculation and statement generation

Group Life & Credit Life

Employer and lender schemes

  • Master policy with member census management
  • Bulk member additions, removals, and renewals
  • Credit life linked to loan schedules
  • Employer billing and reconciliation

Funeral Cover & Child Plans

Mass-market and family protection products

  • Family funeral plans with extended member coverage
  • Funeral home service coordination and direct payments
  • Child education endowment plans
  • USSD enrollment for mass-market reach

Beneficiary Management (S.32-36)

Legally compliant beneficiary administration

  • Primary, contingent, and irrevocable designations
  • Minor beneficiary trustee tracking
  • Beneficiary change audit trail with consent workflows
  • KYC/AML verification on all beneficiaries
Pre-Integrated

Key Integrations for Life Insurers

Pre-integrated with the service providers and networks that matter to long-term insurance operations in Zambia.

LIVE

Medical & Funeral Network

Integrated vendor network for claims verification and service coordination

  • Hospital & clinic medical report requests
  • Laboratory & pathologist result integration
  • Medical examiner and coroner verification
  • Mortuary and death certificate coordination
  • Funeral home service dispatch and direct payment
  • Ambulance service coordination
INTEGRATED

Mobile Money Premium Collection

Collect premiums where your policyholders are -- on their phones

  • MTN Mobile Money integration
  • Airtel Money integration
  • Zamtel Kwacha integration
  • USSD premium payment (*388#)
  • Card payments (Visa/Mastercard)
  • Automated receipts & reconciliation
PLUG & PLAY

SMS / USSD / Email / Voice

Reach every policyholder through their preferred channel

  • Branded SMS sender ID via CloudServiceZM
  • USSD self-service (*388#) for premium payments
  • Automated email with branded templates
  • SIP/VoIP contact center integration
  • Premium reminder workflows (SMS + call escalation)
  • Claim status notifications to beneficiaries
Platform Capabilities

Claims, Underwriting, Financial & Actuarial

Every operational function a long-term insurer needs, integrated into a single platform with complete audit trails and regulatory reporting.

Claims Processing

  • Death claims
  • Disability claims
  • Maturity payouts
  • Critical illness claims
  • Funeral benefit dispatch
  • Contestability checks (S.44)

Underwriting Engine

  • Medical underwriting workflows
  • Non-medical limits by age/sum
  • AI risk scoring (91% accuracy)
  • SLA tracking with breach alerts
  • Multi-level approval chains
  • Substandard rating and loading

Financial & Accounting

  • IFRS-17 contract accounting
  • General ledger integration
  • ZRA 3% premium levy tracking
  • Statutory fund accounting (S.63)
  • Commission accounting
  • Premium reconciliation

Actuarial Functions

  • Mortality & morbidity tables
  • Reserve calculations
  • Solvency margin reporting
  • Surrender value engine
  • Bonus calculation (S.72)
  • Actuarial investigation support

Agent & Broker Management

  • Agent onboarding & licensing
  • Commission structures (tiered)
  • Mobile money commission payouts
  • Performance dashboards
  • Territory & hierarchy management

Policy Loans & Servicing

  • Policy loan against cash value
  • Automatic premium loan (APL)
  • Paid-up and reduced paid-up
  • Reinstatement workflows
  • Free-look cancellation (S.46)

Reinsurance (S.78)

  • Treaty & facultative management
  • Mandatory cession tracking
  • Bordereaux generation
  • Claim recovery workflow
  • Reinsurer statements

Self-Service & Mobile

  • Client web portal
  • Flutter mobile app (Android/iOS)
  • USSD access (*388#)
  • Premium payment & receipts
  • Claim filing & tracking
Trust & Credentials

Built by a Trusted, Certified Zambian Partner

Ontech Solutions is fully licensed, accredited, and built specifically for the Zambian insurance market

ZICTA Licensed

Zambia ICT Authority

Fully licensed by ZICTA as a telecommunications and ICT service provider. All SMS, USSD, and voice integrations operate within regulatory requirements.

ICTAZ Member

ICT Association of Zambia

Registered member of ICTAZ, demonstrating professional excellence and adherence to industry best practices in software development and IT service delivery.

Registered Data Processor

Data Protection Act Compliance

Registered Data Processor under the Zambia Data Protection Act. All policyholder, beneficiary, and claims data is handled with full legal compliance and privacy safeguards.

Why Life Insurers Choose Ontech

  • Insurance Act 2021 compliance built into every workflow, not bolted on
  • Own payment gateway with Airtel, MTN & Zamtel mobile money
  • Own SMS/USSD infrastructure (*388#) via CloudServiceZM
  • Medical and funeral vendor network across all provinces
  • PIA, ZRA, and IAZ returns generated automatically from live data
  • IFRS-17 and actuarial functions purpose-built for long-term business
9
Product Lines
12+
Act Sections Tracked
5
Payment Channels
7yr
Audit Retention

Ready to Modernise Your Life Insurance Operations?

See how Ontech's platform handles the full lifecycle -- from underwriting and premium collection to claims settlement and PIA returns.

Built for CEOs, CTOs, and Operations Directors at Zambian long-term insurers who need compliance certainty and operational efficiency.

Email us at info@ontech.co.zm or call +260 979 669 350

Download Mobile AppClient Portal • USSD: *388#